When I worked with TRS, I remember thinking: this isn’t broken because people don’t care — it’s broken because everything is competing at once. TRS was active. Engaged. Deeply invested […]
Once communication breakdowns are correctly identified as design problems, the next question becomes more useful than who is responsible. The better question is: What does this system need in order […]
When communication fails inside organizations, the first instinct is often to look for an individual cause. Someone didn’t explain something clearly. Someone missed a step. Someone didn’t “own” the message. […]
Communication is often treated as a single skill—something people either have or don’t. In practice, communication functions more like a system. It is shaped by structure, reinforced through systems, carried […]
I built Umber + Onyx because I saw a gap in how communication is understood—and how access to this work is controlled. The idea first took shape during a Toastmasters […]